INDIVIDUAL PASSENGERS deposits and cancellations:
To confirm a booking we request a deposit of 50% of the fare.
• The balance (50%) shall be paid 30 days before arrival date.
• In the case of bookings made between 30 days prior to guest arrival we will require 100% payment at time of booking.
Important note:
• Consider that for all purposes, whether individual or groups of passengers, the issuance of the invoice is made at time of hotel check-out.

Cancelation Policy for individual passengers

• All cancellations must be requested in writing via e-mail, indicating the passenger's name and booking number.
• The following charges are applicable according to the date of receipt of the request for cancellation:
Up to 46 days: No Charge.
45 to 31 days before arrival date - 25% of the total reservation
30 to 20 days before arrival date - 50% of the total reservation
19-0 days before arrival date - 100% of the total reservation

Vouchers:
Can be made by credit card, in which case we will send a special form of authorization, deposit or electronic transfer into our bank account in Chilean pesos:
Hotel Hanga Roa LTDA. : Account in Chilean Pesos.
RUT: 76281470-6
Bank: Banco del Estado.
Current Account No.: 156523

GROUPS, DEPOSITS AND CANCELLATIONS (in USD)

Reservations must be properly confirmed in writing via e-mail to the office in Santiago:
Tel: (56-2) 957 0300 | email: reservas @ Hangaroa. cl
Confirmation will be sent in writing with booking code within 24 hours.

Policy for Deposits for Groups (from 12 passengers or 6 rooms):
- Bookings with more than 61 days prior to the event must pay 30% of total quoted by the Hotel.
(To ensure and confirm booking). 60 days prior to the arrival date, we requirean additional  20%, for a total of 50%. of the total quoted by the Hotel.
- Bookings entered with less than 60 days prior to the event must pay 50% of the total quoted

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Ref:
Further Credit Banco del Estado - Santiago - Chile
(Swift: BECHCLRM) Account No.: 102000018
• Beneficiary: Hotel Hanga Roa
• Account No.: 108023597

Important notes:
- All expenses related to these transactions in the country of origin, must be payed by the travel agency, or by the representative of the group, or soliciting company.
- Once the deposit has been made you must send a copy of the deposit to e- mail reservas@hangaroa.cl
- Hangaroa Eco Village & Spa reserves the right to assess the receipt of checks or purchase orders that replace them.
Total or partial cancellations of groups:
- The total may be cancelled for the event or group without penalty 90 days before check-in date and , 100% of the payment made will be reimbursed.
- To cancel the entire event or group between 90 and 60 days prior to the date of
check-in, you will be refunded 50% of the total down payment.
- Cancellations of the total or group event with 59 days or less, no payment received will be refunded.
- You can cancel without cost, individual bookings belonging to a group only up to 30 days prior to check-in. These cancellations can not exceed 10% of total reservation.
- For those cancellations exceeding 10% the full value of accommodations not used will be charged.
- No Show (if the group or any passenger ( s ) belonging to this group, do not arrive the day of check-in) a collection of the full stay based on the rate established for the event, will be claimed and deemed covered by the company.

Cancellation by 'force majeur':